Contact your bank and ask them to stop any PlayStation transactions. The same goes with any debit or credit cards. It will not stop the already processed payments but PayPal can stop any further transactions. If money has been taken from your account: If you pay using PayPal, contact them straight away as well and cancel any pre-approved purchases connected to your PlayStation account. However, if you are logged out and cannot access your PS4 account, contact PlayStation customer support as soon as possible to change it through them. If you have already been hacked: Change your PS login password immediately. And if you have any other accounts with the same email or ID information and the same password, it would be good to do the same with them. This two-step process makes it a lot harder for hackers to access your personal information. Regardless of whether you have been hacked, it is recommended to use this process to properly secure your account. Here’s a few things that might help:įirst and foremost: Sony has finally implemented a 2-step verification program which you can activate through their website. So, ignoring Sony’s reported errors let’s get down to the juicy know-hows! When dealing with a PS4 account being hacked, there are various ways to deal with it. My intention is to show you what to actually do. Now, I may have just bought you down a little there. It could be harder than you think to regain access to your account and find yourself no worse off. PS Customer support have supposedly stated to many who have experienced this problem, that they are only authorized to refund you $150 regardless of any additional loss. If the hackers have spent hundreds of dollars using your account, you may also be out of luck. Many have claimed that Sony request that the victim of the hack pay off the fraudulent charges or sometimes they will ban access to the account until further notice, sometimes up to six months. However, according to numerous PS4 forums on the Internet customers have complained that Sony does not handle hackers well. So if this is your issue – step one would be to contact Sony’s customer support immediately and if all goes well, they will have you back on track within the hour. Someone accessed their account, changed the email and/or password and proceeded to shop using the victim’s credit card information.

Over the years, hackers have been targeting PlayStation users to take control of your profile, even using your email address or changing the primary user to avoid detection in order to steal and use your PlayStation accounts. They can access your data, bank account information and so much more.

Internet hackers are one of the worst, most annoying things to have ever happened to technology.

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